In Touch
IBS work closely in partnership with manufacturers. Therefore we have to hand all the latest information relating to the servicing of Sharp photocopiers and any technical modifications.

Response
Hotline support provides fast, professional and friendly help – you will NOT be placed in a queue or given a lengthy list of automated options.

Sharp photocopiers are unique as 80% of service queries can be resolved over the phone enabling customers to maintain optimum efficiency and productivity.

Forward Thinking
Rather than wait for your photocopier to go wrong, Sharp photocopiers will advise the customer that maintenance is due. This enables us to carry out preventative maintenance on an ongoing basis. Preventative servicing represents 64% of service calls.

During the school holidays we are proactive and carry out routine services to avoid any potential problems in the forthcoming term.

User Training
During installation we will provide operator training free of charge through our dedicated team of customer support representatives (CRS). This service is on-going.

Confidence
We are so pleased with the performance of Sharp photocopiers and our service structure we are confident to offer a replacement photocopier if a fault can not be rectified within 24 hours.